Customer Service Executive (Japanese Monolingual) - Remote from Bali

STARTEK · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 8,000,000 - Rp 12,000,000 per bulan

Join STARTEK as a Customer Service Executive (Japanese Monolingual) and become part of a dynamic team dedicated to delivering exceptional customer experiences. This role offers the unique opportunity to work remotely from the beautiful island of Bali while serving a diverse client base. In this position, you'll handle inbound and outbound customer inquiries, provide technical support, and ensure customer satisfaction through effective communication in Japanese.

STARTEK is a leading technology company in Indonesia, known for its innovative solutions and commitment to customer service excellence. With a team of over 500 employees, STARTEK operates in various industries, including finance, healthcare, and retail. Our mission is to empower businesses with cutting-edge technology, and we are looking for a dedicated Customer Service Executive to join our growing team.

As a Customer Service Executive (Japanese Monolingual) at STARTEK, you will be responsible for managing customer interactions, resolving issues, and providing support to ensure a seamless experience. You will work with our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, collaborating with colleagues across different time zones to deliver exceptional service.

📋 Tanggung Jawab Pekerjaan

Handle inbound and outbound customer inquiries in Japanese, providing prompt and accurate responses.
Assist customers with technical issues, offering solutions and troubleshooting support.
Resolve customer complaints and concerns, working to ensure their satisfaction.
Maintain detailed records of customer interactions and support requests.
Collaborate with the technical support team to escalate complex issues and provide updates to customers.
Monitor customer satisfaction metrics and provide feedback to improve service quality.
Participate in training sessions and continuous learning to enhance Japanese language and customer service skills.
Adhere to company policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

Fluent in Japanese, both written and spoken, with excellent communication skills.
Minimum 2 years of experience in customer service or a related field.
Experience with CRM software, such as Salesforce or Zendesk, is a plus.
Strong problem-solving and analytical skills.
Ability to work remotely and manage time effectively in a distributed team environment.
Professional and friendly demeanor, with excellent interpersonal skills.
Ability to work well under pressure and meet deadlines.
Bachelor's degree in a related field is preferred.