Customer Service Executive (Japanese Monolingual) - Remote from Bali

Join STARTEK as a Customer Service Executive (Japanese Monolingual) and become part of a dynamic team dedicated to delivering exceptional customer experiences. This role offers the unique opportunity to work remotely from the beautiful island of Bali while serving a diverse client base. In this position, you'll handle inbound and outbound customer inquiries, provide technical support, and ensure customer satisfaction through effective communication in Japanese.

STARTEK is a leading technology company in Indonesia, known for its innovative solutions and commitment to customer service excellence. With a team of over 500 employees, STARTEK operates in various industries, including finance, healthcare, and retail. Our mission is to empower businesses with cutting-edge technology, and we are looking for a dedicated Customer Service Executive to join our growing team.

As a Customer Service Executive (Japanese Monolingual) at STARTEK, you will be responsible for managing customer interactions, resolving issues, and providing support to ensure a seamless experience. You will work with our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, collaborating with colleagues across different time zones to deliver exceptional service.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries in Japanese, providing prompt and accurate responses.
• Assist customers with technical issues, offering solutions and troubleshooting support.
• Resolve customer complaints and concerns, working to ensure their satisfaction.
• Maintain detailed records of customer interactions and support requests.
• Collaborate with the technical support team to escalate complex issues and provide updates to customers.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Participate in training sessions and continuous learning to enhance Japanese language and customer service skills.
• Adhere to company policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Fluent in Japanese, both written and spoken, with excellent communication skills.
• Minimum 2 years of experience in customer service or a related field.
• Experience with CRM software, such as Salesforce or Zendesk, is a plus.
• Strong problem-solving and analytical skills.
• Ability to work remotely and manage time effectively in a distributed team environment.
• Professional and friendly demeanor, with excellent interpersonal skills.
• Ability to work well under pressure and meet deadlines.
• Bachelor's degree in a related field is preferred.

🛠️ Keahlian

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